store policies
A NOTE ABOUT HAND EMBROIDERY
when you choose a hand embroidered piece by off nall designs, it is truly one of a kind, made with so much heart, joy & attention to every last stitch & detail. hand embroidery is just that, made by hand. like any hand crafted art form, there is beauty in the imprecise & imperfections. no two pieces will ever be the same; there will always be variations in colors, stitches & shapes; that is part of what makes your creation unique.
RETURNS
it is so important to me that you are happy with your off nall designs' creation! because each piece is custom made for you, all sales are final. however, if you are unhappy with your piece for any reason, please reach out to me so I can help. that is what i'm here for!
LEAD TIME
lead times at the moment are about 4-6 weeks from the time you place your order to the time it ships. I always do my best to complete your project sooner if I am able to. in an effort to reduce the lead time, I take on limited projects each month. I am a new mama to a beautiful baby boy and I run this little business of mine by myself; thank you for being patient with me as I work hard to complete your project one naptime at a time!
MATERIALS
I source clothing pieces from a variety of places. the brand will vary depending on what is available to me. what you see pictured could be different than what your finished product will be.