Question 1

can I create a custom order?

Accepted Answer

absolutely! it brings me so much joy to to collaborate and take your vision from idea to finished product! send me a message  by visiting "say hello" and let's chat!

Question 2

how should I care for my embroidered clothing?

Accepted Answer

due to the delicate nature of your embroidered piece, I recommend either handwashing it or washing it inside out on a gentle cycle. lay flat to dry. *never iron directly* on the embroidered thread, this can severely damage your item.

all this being said, your embroidered piece is meant to be lived in & worn. take it to the park, a birthday party, out into the world & enjoy it!

Question 3

what is your return policy?

Accepted Answer

it is so important to me that you are happy with your off nall designs' creation! because each piece is custom made for you, all sales are final. however, if you are unhappy with your piece for any reason, please reach out to me so I can help. that is what i'm here for!

Question 4

I don't see the size or color that I want, can I still get them?

Accepted Answer

absolutely! if there is a particular color or size that you'd like but don't see listed, just send me a message by visiting "say hello" and we will make it happen!

Question 5

what brand will my clothing be?

Accepted Answer

I source clothing pieces from a variety of places. the brand will vary depending on what is available to me. what you see pictured could be different than what your finished product will be.

Question 6

how long will it take to complete my embroidered project?

Accepted Answer

great question! lead times at the moment are about 4-6 weeks from the time you place your order to the time it ships. I always do my best to complete your project sooner if I am able to. in an effort to reduce the lead time, I take on limited projects each month. I am a new mama to a beautiful baby boy and I run this little business of mine by myself; thank you for being patient with me as I work hard to complete your project one naptime at a time!